Privacy Policy

At The Lifeboat we value all our customers and website visitors. We’d, therefore, like you to know we will not sell, rent or trade any of our email lists with other companies or business for marketing. This privacy policy sets out some of the ways we do this, by telling you when we will collect your data, how we keep it safe, and what we do with it.

Our contact details

Name: Victoria Calder

Address: The Lifeboat, Britannia Way, East Cowes, PO32 6UB

Phone Number: 01983 292711

E-mail: victoria@coastalinns.net

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Credit card/debit card details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Booking enquiries via our website

  • General enquiries via our website

  • Table bookings

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting victoria@coastalinns.net

  • We have a legal obligation.

  • We have a legitimate interest.

How we store your personal information

Your information is stored securely and  we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers for six years for tax purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at victoria@coastalinns.net if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

The Lifeboat

Britannia Way

East Cowes

PO32 6UB

victoria@coastalinns.net

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113   ICO website: https://www.ico.org.uk